FAQ's

Frequently Asked Questions

At Professional Choice Painting we are often asked the same questions time and time again. Please find below some common questions with thorough answers.
If you have a question that isn't included below, please feel free to give us a call or contact us. We welcome all inquiries, big and small!
+ Is your company insured?
Yes we have insurances for public liability and professional indemnity that cover any unlikely damage caused to property or the public in the course of attendance to our work. We also carry personal workers compensation and accidental injury insurances to cover us and protect you in the highly unlikely event that any worker is hurt whilst working on your property.
+ Are you licensed or associated with any industry bodies?

Yes, we are fully licensed Painting Contractors and are proud to also have been awarded the prestigious professional status of being “Taubmans Certified Painters” by Taubmans Australia. The Taubmans website says; “Taubmans Certified Painters have been selected for their reputation of consistent quality, eye for detail and pride in their work. Their premium and reliable workmanship is something that sets them apart from the rest.”

+ Do you offer firm written quotes?

Yes, you’ll be given a clear written quote for the work being done so that you know in advance what the cost of your painting project will be. There are no hidden surprises or tricks that you’d need to worry about. We’ll include everything from preparation to the type and brand of paints being used and number of coats that are to be applied.

Everything that’s been discussed and agreed upon will be in the quote so that you can just relax and leave everything up to us to really look after your project for the price that we agreed upon. We can assure you that you’ll get thoroughly professional and reliable painting work and that you’ll be delighted with the end result.

+ Do you do insurance work?

Yes, we do insurance work where a property might have been damaged as a result of earthquake, storm, fire or water damage. There are specific methods and special paints which need to be used when dealing with such damages so that there are no future issues arising from applying paint to smoke, fire or water damaged substrates.

Please note that in some circumstances we may need to charge for a written quote that is being submitted to an insurance company. Such charges are usually deducted from the final contract settlement. Please discuss your needs with us regarding any insurance work and we’ll be happy to talk with you about it.

+ Do you provide advice and consultations?

Yes. We welcome calls from anyone seeking advice on a painting project and for those people that request a call-out for a quote; we will go into specific detail and then confirm our suggested treatments in a written quote. If you just have a general enquiry then you can submit an enquiry form via our “Contact” page and we’ll be happy to promptly respond,… or you can simply give us a call for an obligation-free chat.

+ What protective measures do you take to ensure the safety and cleanliness?

We have an extensive stock of professional calico dropsheets as well as special purpose plastic sheeting and masking tapes. For new builds and construction work we ensure that all fixtures and fittings are either removed or protected. Special care is given to fitted kitchen areas and bathrooms where tiles, cabinets and bath/shower areas are protected from any paint fallout.

For repaints and domestic work we take special care to ensure that all floor coverings are protected as well as furniture also. We often need to temporarily move furniture away from walls to allow painting access and in these circumstances we always take extra care with your furniture and make sure that it is covered with dropsheets and then put back in place upon completion.

+ Are there any hidden costs?

No, we always let our clients know in advance what the attendant costs will be and these costs are binding under the contract. If a client asks us to perform extra work which wasn’t included in the original quote or contract, we will confirm any such extras in writing so that the scope of works is clear and so that any relevant costs quoted can be added to the original contract. That way, both parties are at all times aware and in agreement with the contract price for the job without any concerns about hidden costs upsetting project budgets.

+ Who’ll supervise the project?

In all projects, our principal and founder, Jeff Hall will be the master supervisor. As you can imagine, with several teams being deployed at any given time, Jeff won’t always be able to be in personal attendance 100% of the time but each painting crew is appointed a senior painting professional job supervisor who has been personally selected and trained by Jeff to deliver all projects to the same exacting standards that Professional Choice Painting has become renowned for over the past 25+ years.